Refund policy

We do not accept returns for change of mind, as each item is made to order. However, if your item arrives faulty or damaged, we are happy to offer a return or replacement to ensure your satisfaction. Please contact us with any issues, and we’ll make it right!

How to Start a Return

If you need to return an item due to a defect or damage, please contact us at info@awesome-nature.com to initiate the process. Our team will assist you in evaluating the issue and finding the best solution.

For any return-related inquiries, feel free to reach out to us at info@awesome-nature.com.

Damages & Issues

We take great care in crafting and shipping your order, but if your item arrives faulty, damaged, or incorrect, please inspect it upon delivery and contact us immediately. We will promptly assess the issue and work to make it right.

Exchanges

To receive a replacement for a faulty or damaged item, you’ll need to return the original item first. Once your return is accepted, you can place a new order for the desired item.

Refunds

Once we receive and inspect your return, we will notify you of the approval status. If approved, the refund will be processed automatically to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or credit card provider.

If you haven’t received your refund within 15 business days of approval, please contact us at info@awesome-nature.com, and we’ll be happy to assist.

We appreciate your understanding and support as each item is made to order! 🌿✨